About ICS

"During these times of corporate uncertainty, it is a true pleasure to head up a company that prides itself on integrity and outstanding moral character. Those values are the building blocks for successful relationships with both our employees as well as our clients."
-- Suzanne Carrier, President, International Collection Service, Inc.

The Company:

International Collection Service, Inc. is a third generation business founded in 1951. We have grown steadily over these many years. To date we have served over 8,600 clients with collections of over $68,000,000. We are a registered collection agency in the State of Florida under the Department of Banking.

ICS was conceived with and dedicated to being a professional debt collection firm with the sole intention of serving our clients with sincere dedication and outstanding service. We are a full-service, third-party collection agency. Incorporated in our range of services are accounts receivable, management consulting, pre-collection services, third party insurance billing, and litigation.

Financially Responsible:

Our many years of successful service to the community show that we are, indeed, a financially-responsible organization. The profitability of our business assures no loss to our clients. You will have a company representing you that has one of the best reputations in the industry.

ICS is licensed, registered, bonded, and insured to assure you of appropriate protection. We are members of the American Collectors Association, Florida Collectors Association, and the Christian Chamber of Southwest Florida.

People:

We recognize the importance of representing you. We must be an extension of your own collection effort. Your public image and client relationship could be at risk. As credit specialists, we recognize this, so we continually strive to be the best.

As a human service that requires a great deal of sensitivity, we pride ourselves on how we choose each and every person that works for you. That is one of the reasons we have the largest and best trained international staff in the area. We are very supportive of each and every one of our associates. Our continuing education provides our clients with the best service in the industry. We have an on-going training program that assures a consistent approach to all clients, written exams, monitored performance and progress reviews.

Our collections are specialized. Each person is trained in the intricacies of each client's needs as well as debtor responses, questions and requests. All collectors are knowledgeable about products and services. Our training, monitoring, and incentive programs keep them at their best.

State-Of-The-Art Systems:

ICS is continually expanding and upgrading our computer systems to handle the ever-changing needs of our clients. Not only do we use the best systems available for our sophisticated reporting procedures, but we have automated the contacting and informational procedures to allow our collectors to maximize their time in making collection contacts with the best and latest information possible.

Our Services:

Dignified Collection - We emphasize a professional and ethical approach to collecting your debts. A debtor's human dignity must be preserved under all circumstances. We must, at the same time, adhere to the spirit and the letter of all laws and regulations.

Customized Collections - Our collectors are trained to communicate in terms appropriate to each industry they serve. They understand the clients needs as well as the best way to respond to questions and requests. We use your language to get results. We make sure the collector is thoroughly familiar with your products and services.

Standardized Collection and Accounting Procedures - Because we have the benefit of the best computerized systems to serve all of our offices, we can offer consistency unmatched by any other method. The work we do in client arrangements and requirements are always of a high and consistent quality. Our experience has given us the opportunity to develop quality standards for every phase of the collection process.

Skip Tracing - Our services include recovery of funds from debtors who have left the area. Our complete reference library, including directories and national affiliations (both on-line and off-line), allow us to exhaustively follow-up on all available leads and sources of information. This provides us with a high rate of collection success. We strictly adhere to all Federal Trade Commission guidelines.

Reporting - Reports are key tools in providing quality service. They are important to us and to our clients. We use the latest computerized techniques to provide comprehensive financial status reports for client analysis. We continue to evaluate new and innovative computer systems to be sure we are providing the best information.

Trust Account - All funds collected for the client are kept separate from operating funds to assure that funds collected for each client are remitted directly to clients on a weekly basis.

Dr. Rehmani

"We have used past agencies ... with no real success. ... Our experience [with ICS] has been extremely positive and ... The percentage recovered has been over the usual forecasted estimates."

Guaranteed Results

ICS will collect 40% more than your current agency in 90 days or pay you the difference in CASH. Guaranteed!